Glen Cove Mansion strives to deliver the very best service possible to each of our guests, as is evidenced by our recent Customer Satisfaction rating of 100.0 percent.  We pride ourselves in having a consultative relationship with our guests, and in actively delivering on our service promise ever day.  Even when our ability to do so is impacted by outside concerns, we strive to make the situation right to enable a wonderful experience at our historic mansion, which has been delivering continuous hospitality to guests on the Long Island Gold Coast for 100 years.

Here a few comments...

New York-MOC Meeting, August 17 - 19, 2010

Comments on the Sales Department - Gale Calemmo was very attentive and responsive to my questions, requests and planning needs.

Comments on Conference Planning Service - I couldn't have been more pleased with the perforamce of Keith Piro as my Conference Planning Manager. He was very helpful during the planning phase. He was patient, accommodating my revisions prior to arrival and during my meeting.

Comments on Banquet/F&B Manager - Melissa and staff were excellent. My group felt as though they were in a friends home. Keith and Melissa knew I wanted the reception and dinner space to look "pretty and cozy"...they exceeded my expectations.

Comments on Hotel Services - I had all positive feedback in regard to rooms, services and staff.

Comments on Audio Visual Systems and Staff - All requests were handled professionally and the set up was done according to plan.

Comments on Meal Quality - All positive feedback

Comments on Meal and Break Services - All positive feedback. The breaks were unique and the options were appreciated by the group.

Overall Comments - I was totally satisified with my experience at the Glen Cove Mansion and expect to return and will recommend your facility to others.

CableLabs, August 3 - 6, 2010

Overall Comments - Your people make the greatest difference - everyone I had contact with was wonderful, whether I simply passed them in a hallway or outside, or had direct contact with them.

Greystone Staffing Summer Outing, July 25, 2010

Comments on Catering Sales Manager - Adam truly goes above and beyond with the service he provides to our company.

Comments on Maitre'D/Banquet Manager - Hard working and extremly well knowledged and helpful during all our events. Would request over and over for all events at the Manor

Comments on Audio Visual Systems and Staff - Set up was absolutely perfect and amazing for this event. What a WOW factor

Comments on value - Would recommend and use the Manor for all future events and personal events. 

Pathology & Cell Biology Graduate Programs, July 18 - 20, 2010 

TNT USA Inc., June 11 - 24, 2010

Score 100.0 out of 100.0

Comments on the Sales Department - First point of contact is always critical, and Lisa Jordan always provided us with the highest level of confidence to work with the Glen Cove.

Comments on Conference Planning Service - I never imagined that working on an event could ever work when there is no face-to-face meeting between a client and the venue. With Keith Piro (and Lisa Jordan), I know everything will work perfectly well without me having to be on-site. My bosses and our participants have always spoken highly of Keith's attention to all details and hands-on involvement with our event. Thanks, Keith!

Comments on Banquet/F&B Manager - My bosses and our participants love the food at the Glen Cove! Thanks for also thinking about our participants' dietary restrictions... While I've never interacted with the F&B Manager, I send you my kudos!

Comments on Meeting Facilities - We love the Glen Cove so much that we're coming back with more events!

Comments on Meal and Break Services - Food was excellent! Participants complain about gaining weight while they're at the Glen Cove!

Overall Comments - I won't have any reservations recommending the Glen Cove to others.

Mack's Bar Mitzvah, June 11 -12, 2010

Comments on Catering Sales Manager - Adam Portnoff is a true professional and a pleasure to work with. No detail was overlooked. Despite all of the different events and matters he handles, he truly made us feel that we were his one and only priority and that he cared deeply that we were pleased with our event. He was accommodating and supportive during the planning process and customized every aspect of our party. He was flexible to our requests and creative in his suggestions. Given how well the planning phase went, I should have been prepared for the attention he and his staff gave us at the actual event, but I was BLOWN AWAY by Adam's continued oversight and the meticulous manner in which the entire staff handled the event. 100+ kids cannot be easy to keep busy, happy and in control, but Adam managed to pull it off with grace.

Comments on Maitre'D/Banquet Manager - Melissa was spectacular. I met her a few days before our party and ran into her later that week. She is warm and professional. She took everything off of our hands and allowed us to completely relax and enjoy ourselves.

Comments on Catering Facilities - Everything was wonderful.

Comments on Meal Quality - My son and I are still talking about the delicious breakfast. Our guests who stayed at the hotel were impressed with all meals they ate at the hotel. The reception food was exquisitely prepared and delicious to eat. Adam helped us select a varied menu and every morsel tasted by ourselves and our guests was met with delight. People who attended have been calling us to tell us how delicious the food was.

Comments on value - I am impressed at every level.

Overall Comments - I have recommended GCM to others and will consider it for future events. I cannot imagine that any facility would be capable of providing a better experience from the planning stage through the entire event.

Strategic Planning Workshop for 2010, May 23 - 29, 2010

Comments on Banquet/F&B Manager - Food was exquisite and beatifully presented everyday.

Comments on Meeting Facilities - Colleagues loved the Embassy room, the set up was perfect.

Comments on Meal and Break Services - Overall service was outstanding. If we may, we would like to make one suggestion; to inform all service staff in advance who the VIPs and Senior Managers are, to ensure they get especial attention and avoid questioning their requests.

Comments on Recreation Facilities - Beautiful grounds.

Overall Comments - We will definetly keep Glen Cove in our files as an outstanding venue and will highly recommend our colleages to use your facilities in the future.

Overall Comments - The Surprise 30th Birthday Party for my wife was a week ago today. Up until last night I was receiving calls from some of my guest about how AMAZING this event was. From day one, Dina held my hand through a process that I was not familiar with and made me feel as if though I made the right choice by canceling the other catering hall I had already booked. In the end it was one of the best decisions I ever made. 5/14/10 will be a night that my wife and I will remember for the rest of our lives and we owe it all to people like Dina and Shanequa. They worked on this event as if it were their own and words can't express my gratitude. - Jason Kpana

Score 97.4 (out of 100)

Comments on the Sales Department - Gail was awesome during the booking stage and answered my follow-up questions thoroughly and promptly.

Comments on Conference Planning Service - Keith made himself available every step of the way. I told him that I felt as nervous as a father of the bride with this event and he provided me with such a high degree of comfort that all of the nervousness went away. He made sure that everyone else on his team took care of us as well while he was away. Michelle was extremely attentive to me and our party right up to the time a pulled out of the parking lot on Sunday.

Comments on Banquet/F&B Manager - Joe Gannon and Shaniqua more than catered to all of our needs. Shaniqua was especially helpful when we took over the Overlook terrace Saturday evening by getting our fruit and cheese platter delivered.

Comments on Hotel Services - Rooms were were clean, tasteful and comfortable. The suite that I chose to give to my Board chairman was extraordinary.

Comments on Meeting Facilities - The room was perfect for our size group as Gail recommended.

Comments on value - It was a great deal. I'm glad that I had an epiphany about not booking Foxwoods, Mohegan Sun, or Fox Hollow.

Comments on the Sales Department - Very accommodating. Sought to meet customer's need in every possible way. Very friendly!

Overall Comments - Delivers well.

6-times Planner’s Choice Award Winner: Meeting News