Experience/Requirements

Responsible for ensuring that Glen Cove Mansion Hotel & Conference Center is at its fullest capacity at the highest possible ADR taking into account all market demands and trends. Responsible for overseeing the Reservations Department in all aspects.  Promote the desired work culture around the core values of Montclair Hotels and the Glen Cove Mansion Hotel & Conference Center.

Essential Functions:

• Finding new ways to effectively generate revenues. Consistently taking a strategic and competitive approach.
• Identifying revenue problems and opportunities with sufficient lead time to positively impact revenues.
• Ensure a strategic mix of business and pricing strategies are set based on market conditions to maximize revenue and profitability.
• Continuous analysis of competitive sets, price positioning, seasonality and mix.
• Dealing effectively with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
• Analyze all group bookings and assess the impact to occupancy, average rate, and revenue.
• Manage group block activity including cut-off dates securing and reviewing all rooming lists, monitoring group block activity (e.g. pick-up, wash, etc.).
• Process reservations for DOSM/GM/VIP guests and employee reservations.
  Ensure all no-shows and late cancellations are billed accordingly, insuring collection of revenue and room occupancy.
• Responsible for the daily room inventory management process.
• Work with Front Office Manager to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines.
• Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
• Consult with Front Office Manager on rate/inventory suitability of all potential group business.
• Prepare weekly and monthly occupancy and revenue forecasts for hotels on a weekly basis to ensure proper staffing and distribute to operational Departments within each Property.
• Manage and monitor all distribution systems, including Global Distribution Systems (GDS) and Internet Distribution Systems to maintain consistency with property level inventory strategies.
• Facilitate (prepare agenda, critiques, tracking, competitive
  analysis, and future strategies)
• Professionally represent the hotel by participating in and/or conducting customer and industry functions (pre-event meetings, guest receptions, industry events, etc.).
• Maintain technical expertise on all relative components of database and have the ability to utilize those components to increase RevPar.
• Work with the Reservations and Sales teams to formulate help special rates and promotions and come up with fresh ideas for existing promotions.
  Liaison with Marketing for the branding position and placement for promotions and packages.
• Conduct displacement analysis for groups and long term business when required.
• Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, meeting space revenues etc.
• Manage/update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, etc.)
• Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels.
• Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price.
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.  

Job Requirements: 

• Must have excellent organizational skills, multitasking skills, planning, and delegating to oversee multiple properties and markets.
• Excellent working knowledge of all reservations processes and distribution channels.
• Comprehensive knowledge of management strategies and techniques.
• Excellent computer skills (Microsoft Word, Excel, Power Point). Knowledge of Opera PMS is preferred.
• Must have flexible schedule, travel as required.